Amazon Enhances Customer Service to Boost Loyalty

Amazon Enhances Customer Service to Boost Loyalty

This article delves into how Amazon sellers can create an exceptional customer experience by efficiently responding to customer inquiries. It covers key aspects such as accurately answering questions on Listing pages, effectively handling buyer-seller messages, addressing negative feedback, and continuously optimizing customer service quality. The article provides practical best practices and tool recommendations to help sellers improve customer loyalty and achieve business growth. It focuses on providing valuable insights and actionable strategies for enhancing customer satisfaction and driving sales on the Amazon platform.

01/06/2026 Logistics Encyclopedia
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Amazon Sellers Adapt to FBA Storage Limits for Peak Season

Amazon Sellers Adapt to FBA Storage Limits for Peak Season

Recently, Amazon's sudden reduction in storage limits has posed a challenge for sellers preparing for the peak season. This article analyzes the reasons for the abrupt decrease, including poor sales performance, peak season adjustments, and the risk of redundant inventory. It provides expansion techniques such as contacting account managers, using small seller accounts, and creating removal orders. It also highlights risks and suggests optimizing listings, paying attention to policies, and improving inventory management to help sellers overcome challenges and succeed during the peak season.

01/06/2026 Logistics
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Guangzhou Ecommerce Sellers Face Pay Cuts Amid Slowdown

Guangzhou Ecommerce Sellers Face Pay Cuts Amid Slowdown

A leading cross-border e-commerce seller in Guangzhou adjusted its compensation and performance system, drawing industry attention and highlighting the challenges and transformation needs of the 'staffing' model. While the industry faces difficulties, some sellers have achieved revenue and profit growth, indicating ongoing opportunities. Companies need to embrace change and improve operational efficiency to stand out in the competition. This adjustment signals a shift away from simply hiring more staff towards a more strategic and efficient approach to business in the cross-border e-commerce sector.

01/06/2026 Logistics Industry Insights
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Crossborder Ecommerce Adapts to Global Trade Shifts

Crossborder Ecommerce Adapts to Global Trade Shifts

This article provides an in-depth analysis of ten major trends in cross-border e-commerce under the influence of the international situation. It covers strategic adjustments made by platforms like Amazon, Microsoft, and TikTok, as well as policy guidance and seller responses. Key issues such as data compliance, market competition, logistics challenges, and risk control are highlighted. The aim is to offer valuable insights for cross-border e-commerce practitioners, helping them navigate the evolving landscape and make informed decisions in a dynamic global market.

01/06/2026 Logistics Industry Insights
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Globalsources Hits 36B Revenue in Q1 Amid China Ecommerce Boom

Globalsources Hits 36B Revenue in Q1 Amid China Ecommerce Boom

This article analyzes the success secrets of GreatStar, a leading cross-border e-commerce seller, achieving 3.6 billion RMB in quarterly revenue. It reveals the company's strategy of building competitive advantages through focusing on R&D innovation, establishing a solid supply chain, and cultivating its brand. The analysis also touches upon Loctek's significant investment in overseas warehouses, highlighting the importance of brand building and supply chain fortification in the latter stage of cross-border e-commerce. This provides development insights for small and medium-sized sellers.

01/06/2026 Logistics Industry Insights
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Pharmapacks Bankruptcy Signals Risks for Amazon Sellers

Pharmapacks Bankruptcy Signals Risks for Amazon Sellers

The bankruptcy of top Amazon seller Packable serves as a warning to cross-border e-commerce sellers: reckless expansion is unsustainable; cash flow and profit are paramount. Sellers should focus on lean operations, cost control, and careful decision-making, while closely monitoring market changes and ensuring compliance. Cultivating niche markets, building strong brands, improving product quality, optimizing customer experience, and diversifying channels are crucial for survival in challenging times. Prioritizing financial stability and sustainable growth over rapid expansion is key to long-term success.

01/06/2026 Logistics Industry Insights
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Amazon Sellers Gain Edge with Strategic CPC Advertising Guide

Amazon Sellers Gain Edge with Strategic CPC Advertising Guide

This article delves into common reasons for poor performance in Amazon CPC advertising, emphasizing the impact of product type, seller size, and product lifecycle on advertising strategies. Through case studies analyzing standard, non-standard, semi-standard products, and products with varying traffic concentration, it provides personalized advertising optimization recommendations for sellers. The goal is to help sellers avoid blindly spending money, achieve precise traffic acquisition, and improve conversion rates. Focusing on tailoring strategies to specific product characteristics enables more effective and efficient advertising campaigns.

01/06/2026 Logistics Industry Insights
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Amazon Dominates As Walmart Temu Compete in Ecommerce

Amazon Dominates As Walmart Temu Compete in Ecommerce

The cross-border e-commerce landscape is evolving. Amazon's tightened storage policies pose challenges for sellers. While Walmart actively recruits merchants, its platform still needs improvement. Temu's low-price strategy has led to rapid growth, but its model puts pressure on seller profits. Multi-platform deployment is becoming a trend. Sellers need to comprehensively evaluate the advantages and disadvantages of each platform to diversify risks and seek new growth opportunities. Strategic platform selection and risk mitigation are crucial for success in this dynamic market.

01/06/2026 Logistics Industry Insights
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Amazon Vendor Central Boosts Ecommerce Growth

Amazon Vendor Central Boosts Ecommerce Growth

This article provides an in-depth analysis of the Amazon Vendor Central (VC) account's operational model and its differences from the Seller Central (SC) account. It highlights the advantages of VC accounts in terms of trust endorsement, advertising empowerment, simplified operations, marketing tools, and data insights. The article aims to provide cross-border e-commerce sellers with broader growth ideas and emphasizes the importance of VC accounts as a strategic choice for scaling their business on Amazon. Exploring VC can unlock new opportunities and drive significant revenue growth.

12/31/2025 Logistics Encyclopedia
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Ecommerce Success Hinges on Strategic Product Selection

Ecommerce Success Hinges on Strategic Product Selection

In cross-border e-commerce, product selection is crucial for success. This article reveals the golden rules of independent station product selection, including understanding products, utilizing tools, avoiding pitfalls, tapping into niche markets, and validating demand. It also emphasizes post-selection operational strategies, focusing on both traffic generation and excellent customer service, to help you create a cross-border best-seller and establish your own brand. A strategic approach to product selection, combined with effective marketing and customer care, is key to thriving in the competitive e-commerce landscape.

01/04/2026 Logistics Encyclopedia
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